Return & Refund Policy UltraFit Supply Co®

Returns

We accept returns only for defective or damaged items.
If your item arrives damaged, incorrect, or unusable, please contact us within 48 hours of delivery with proof of the issue (such as photos or videos).

No Returns for Other Reasons

For safety, quality, and compliance reasons, we do not accept returns for:

-Unwanted items
-Opened or used items
-Items ordered by mistake
-Products damaged due to customer handling

Refund Eligibility

A refund will be issued only after we verify the defect and approve the return.
Approved refunds are processed to your original payment method within 3–7 business days.

Exchanges

If you received a defective item and want a replacement, we will issue a new item at no extra cost once your claim is approved.

Damaged or Defective Orders

If your order arrives damaged, please contact us within 48 hours with:

-Your order number
-Clear photos or video of the defect
-A description of the issue
-Our support team will assist you right away.

Order Cancellation

Orders can only be cancelled before they are processed or shipped.
Once an order has been dispatched, it cannot be cancelled.

Shipping

We ship from the USA to customers worldwide.
Shipping times vary by destination and customs procedures.

Contact Us

For any issues with your order, please reach out to our support team:
Email: info@ultrafitsupplyco.com

Response time: 24–48 hours